GENERAL CONDITIONS
GENERAL CONDITIONS OF PURCHASE
The General Contracting Conditions regulate the distance selling relationship between CAFÈS CALLÍS SL, with CIF B17692880, and the user or client, in accordance with the legal stipulations, especially Law 7/1998, of April 13, on General Conditions of Contracting, Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of consumers and Users, The current and applicable regulations on the Protection of Personal Data, the Law 7/1996, of January 15, on the Regulation of Retail Trade, and in Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.
CAFÉS CALLÍS, SL reserves the right to make any modifications it deems appropriate, without prior notice, to the General Conditions. These modifications may be made, through their websites, in any manner admissible by law and will be mandatory during the time in which they are published on the website and until they are validly modified by subsequent ones. However, CAFÉS CALLÍS, SL reserves the right to apply, in certain cases, Specific Contract Conditions in preference to these General Conditions when it deems appropriate, announcing them within the deadline and in a timely manner.
The objective is to make the experience of purchasing products easy and agile. These General Conditions have been designed to ensure that the purchasing process on our website is satisfactory and understandable to you. We answer queries related to the General Conditions of this website through the email callis@cafescallis.com
PRICES
The applicable prices are those indicated on the website on the date of the order. The prices detailed in each product include VAT. The amount of shipping costs is indicated to the customer in a breakdown at the time they place the order.
CAFÉS CALLÍS, SL reserves the right to make, at any time and without prior notice, any modifications it deems appropriate, and may update, even daily, products and prices based on new developments that appear.
SHIPPING AND DELIVERY
Currently, we ship orders to Spain (Peninsula).
Delivery times and costs
We have the following shipping methods:
- Standard shipping (24/72 hours on business days)
You will receive your order within 48 to 72 hours, in full business days. Business days will be considered business days from Monday to Friday. The amount of shipping costs is indicated to the customer, in a breakdown, in the shopping cart and at the time they place the order.
If for any reason we cannot meet the delivery date, we will inform you of this circumstance and give you the option of continuing with the purchase by establishing a new delivery date or canceling the order with a full refund of the price paid. Please note in any case that we do not deliver on Saturdays or Sundays.
For the purposes of these Conditions, it will be understood that “delivery” has occurred or that the order has been delivered at the time of signing receipt of the order at the agreed delivery address.
CAFÈS CALLÍS carries out exhaustive monitoring of the product purchase from the moment the order is placed until it is delivered. Therefore, before sending the product, CAFÈS CALLÍS checks its condition and carries out a series of actions and exercises to ensure the delivery of the product in perfect condition.
These actions and exercises may be revealed to the buyer at the time he reports loss or deterioration of the product.
Impossibility of delivery.
If after two attempts it is impossible for us to deliver your order, we will contact you immediately. Likewise, we will leave you a note telling you where your order is and how to pick it up.
However, if you detect any incident in receiving your order, please contact CAFES CALLÍS Customer Service by sending an email to callis@cafescallis.com
PAYMENT METHODS
The customer may pay the amount of their purchase by choosing any of the following methods. During the purchasing process you must indicate your choice:
- VISA or MASTERCARD credit card
- Bizum
All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All information you transmit to us travels encrypted over the network.
Likewise, your credit card information is entered directly on the bank's website, at the POS (Bank's Point of Sale Terminal) and is not entered or registered on any CAFÉS CALLÍS server.
When paying with a VISA or MASTERCARD card, you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your VISA or MASTERCARD card. MASTERCARD, thus offering more guarantees on the security of the transaction.
When the amount of a purchase has been charged fraudulently or improperly using a payment card number, its owner may demand the immediate cancellation of the charge. In this case, the corresponding debt and readob entries in the accounts of the supplier and the owner will be made as soon as possible.
However, if the purchase had actually been made by the cardholder and the demand for a refund was not a consequence of the right of withdrawal or resolution having been exercised and, therefore, it would have unduly required cancellation. tion of the corresponding charge, the latter will be obliged to CAFÉS CALLÍS to compensate for the damages and losses caused as a result of this cancellation.
RETURN POLICY
Legal right to withdraw from the purchase:
In accordance with applicable regulations, if you are contracting as a consumer, you may withdraw from the Contract (except in the case of personalized products) at any time within a period of 7 business days from the date on which you receive the product.
Return period
In addition to the legally recognized right of withdrawal for consumers and users and mentioned in the previous clause, we grant you a period of 30 days from the date of Purchase Confirmation to proceed with your return.
To return the products to us, you must contact us through the following email: callis@cafescallis.com so that we process the return. Shipping to our offices is the responsibility of the customer. You must deliver it to us along with the product, the original packaging and the purchase receipt.
As proof of your return, we recommend that you always keep the courier's receipt as proof that you have delivered the package.
Once we have received and processed your return and it has been accepted by our Returns Department, we will issue you the refund. The return will be made as soon as possible, and in any case, within a period of 30 days from the date we receive the package. The return will always be made in the same payment method that you used to pay for the purchase.
Returns of incorrect or defective products
In cases where you consider that at the time of delivery the product does not conform to what was stipulated or that another product has arrived by mistake, you must contact our CAFÉS CALLÍS Customer Service by email at callis@cafescallis.com.
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